Office Policies


Our Mission

At McCray Orthodontics, we strive to achieve the highest quality orthodontic treatment delivered in a calm and caring setting.

Office hours are by appointment only. We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday: 12 noon — 7:00 p.m.

Tuesday, Thursday, Friday: 9:00 a.m. — 5:30 p.m.


Appointments

Your scheduled appointment time has been reserved specifically for you. It is important to be seen on a regular basis (4-8 week interval) during active orthodontic treatment.

We request 24-hours notice if you need to change or cancel your appointment so that we may offer your time to another patient. We appreciate your cooperation in making and keeping appointments.

Please make your adjustment appointments in advance to secure a particular appointment time. Appointment times first thing in the morning and later in the day fill up quickly, and will not generally be available with just a few days notice. We try to be accommodating, but it is not possible to see everyone after 3 p.m. So if you miss an appointment or have something break, you will likely need to come in the morning or early afternoon.

We have an automated system that will call and/or text you a reminder of your appointment. Calls go out on Sunday for Monday and Tuesday, and on Wednesday for Thursday and Friday. You can cancel an appointment or leave a message on this system, but be sure to follow up and reschedule the appointment at your earliest convenience.


General Dental Care

It is very important to keep up your care with your general dentist while you are in orthodontic treatment. Get a good cleaning and checkup prior to your first visit or the start of treatment, and continue dental care as the treatment progresses. Good general dental health is crucial to the success of your orthodontic treatment.